Terms of service

Welcome to Pallunia. By accessing and using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

1.⁠ ⁠General Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

You must be at least 18 years old to make a purchase on our website
You agree to provide accurate and complete information during the checkout process
All prices are in Indian Rupees (INR) and include applicable taxes unless otherwise stated

We reserve the right to refuse service to anyone for any reason at any time

2.⁠ ⁠Products and Availability

Product Information

We strive to provide accurate product descriptions, colors, and measurements. However, slight variations may occur due to:

  • Handcrafted nature of our products
  • Screen display differences
  • Photography lighting conditions
  • Natural variations in fabric and materials
  • Stock Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer a refund or replacement.

3.⁠ ⁠Pricing and Payment

Pricing Policy

  • All prices are listed in Indian Rupees (INR)
  • Prices are subject to change without notice
  • The price at the time of order confirmation is the final price

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • Net Banking
  • UPI (Google Pay, PhonePe, Paytm)
  • Digital Wallets

Secure Payments: All transactions are processed through secure payment gateways. We do not store your credit card information.

4.⁠ ⁠Order Processing

Order Confirmation

Once you place an order, you will receive an email confirmation with your order details. This does not mean your order has been accepted. We reserve the right to cancel any order for any reason.

Order Cancellation

You can cancel your order before it's shipped

Once shipped, cancellation is not possible

5.⁠ ⁠Shipping and Delivery

For detailed information about shipping times, charges, and delivery process, please refer to our Shipping Policy.

6.⁠ ⁠Intellectual Property

All content on this website, including but not limited to:

  • Text, graphics, logos, images
  • Product descriptions and photographs
  • Website design and layout
  • Software and code
    ...is the property of pallunia and is protected by Indian and international copyright laws. Unauthorized use is prohibited.

7.⁠ ⁠User Accounts

Account Creation

When creating an account, you agree to:

  • Provide accurate and complete information
  • Keep your password secure and confidential
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • Account Termination

We reserve the right to terminate accounts that violate these terms or engage in fraudulent activity.

8⁠ ⁠Prohibited Uses

You agree not to use our website for any of the following:

  • Illegal or unauthorized purposes
  • Violating any local, state, national, or international law
  • Transmitting any harmful code or viruses
  • Collecting information about other users
  • Impersonating another person or entity
  • Interfering with website functionality

9⁠ ⁠Limitation of Liability

To the fullest extent permitted by law:

Pallunia shall not be liable for any indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid for the product

We are not responsible for delays or failures due to circumstances beyond our control
Important: Some jurisdictions do not allow limitations on liability. In such cases, our liability is limited to the maximum extent permitted by law.

10⁠ ⁠Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11.⁠ ⁠Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, India.

12. ⁠Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes constitutes acceptance of the new terms.