Shipping policy

Order Processing & Shipping Policy

At PALLUNIA, we take utmost care in processing, packing, and shipping every order to ensure that your products reach you safely and in the best condition.

A. Order Processing Policy

1. Order Confirmation:
Once you successfully place an order on our website, you will receive an Order Confirmation Email on the email address provided by you while placing the order.

If you do not receive your order confirmation email:
* Please check your Spam/Junk folder.
* Please make sure that the email address entered while placing the order is correct.
* If you still cannot find the confirmation email, please contact our customer support team.

2. Order Processing & Dispatch:
We generally aim to dispatch your order within 48 hours of order placement.

However, dispatch timelines may vary for certain products that are handcrafted, hand-embroidered, or involve intricate handwork, as these products require additional time and care to maintain our quality standards.

In such cases, the applicable processing or dispatch timeline may vary and will be communicated on the product page or by our team.

In case of any unexpected delay in processing your order, our team will keep you informed.

B. Shipping Policy

1. Shipping Coverage:
We currently offer delivery across India.
We also provide international shipping to selected countries. International orders may be subject to additional shipping, customs, duties, taxes, or other charges depending on the destination country.

2. Shipping Charges for International Orders:
For international orders, the applicable shipping and other additional delivery charges are not included in the product price unless specifically mentioned at the time of purchase.

Any additional charges applicable to international delivery, including shipping charges, customs duties, import taxes, or other charges imposed by the destination country or courier service, will be borne by the customer.

The customer will be responsible for paying any such additional charges applicable to their order.

3. Shipping & Tracking:
Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your order tracking details/link on the email address provided by you.

If you do not receive the tracking email:
* Please check your Spam/Junk folder.
* Make sure that you have provided the correct email address while placing your order.
* If you have not provided an email address or are unable to locate your tracking details, please contact us at +91 9106782918 with your order number.

4. Delivery Timeline:
After your order has been dispatched, it generally takes approximately 6–8 working days to reach your location within India.

The mentioned delivery timeline is an estimated timeframe provided for your convenience. We always try our best to ensure that your order reaches you safely and on time.

However, once the order has been dispatched, the delivery is handled by our third-party courier partners, and the actual delivery time may vary depending on their operations, your location, and other circumstances.

International delivery timelines may vary depending on the destination country, customs clearance, and the respective courier service.

Occasionally, deliveries may take longer than the estimated timeframe due to:
* Adverse weather conditions
* Festive seasons and increased courier volumes
* Unforeseen or unavoidable circumstances
* Courier or logistical delays
* Customs or clearance delays for international orders
* Regional delivery restrictions

While we will always do our best to assist you in case of a delay and coordinate with the courier partner wherever possible, PALLUNIA cannot guarantee a fixed delivery date or be held responsible for delays caused by third-party courier services after dispatch.

5. Incorrect or Incomplete Shipping Information:
Please ensure that your name, complete delivery address, PIN/ZIP code, phone number, and email address are entered correctly while placing your order.

PALLUNIA will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Delivery Attempts:
Our courier partners may make multiple delivery attempts. Please ensure that someone is available at the provided delivery address to receive the package and that your phone number is reachable.

If a package is returned to us due to an incorrect address, repeated unsuccessful delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-dispatch.

7. Contact Us:
For any questions regarding your order, dispatch, shipping, or tracking details, please contact our customer support team at:

Phone/WhatsApp: +91 9106782918

Please keep your order number ready when contacting us so that we can assist you quickly.