Refund policy

Return, Replacement & Cancellation Policy

1. Return & Replacement Policy

  • We strictly follow a Replacement Policy. No refunds are issued under any circumstances.
  • Customers must inform us within 24 hours of delivery for any return/replacement requests. Requests made after 24 hours will not be entertained.
  • Only products that are wrong, damaged, or defective at the time of delivery are eligible for replacement.
  • Proof required: Customers must provide the following within 24 hours of receiving the parcel via WhatsApp (+91 7016862563):

1.   Unboxing Video (full parcel opening process).

2.   Product Images (clear, multiple angles showing defect/damage).

3.   Parcel Image (outer package condition).

4.   Shipping Label Image (with visible details).

  • After verification by our Quality Check (QC) team, we will confirm your eligibility for replacement.

2. Replacement

  • Replacement: The product can be exchanged for another item of the same or higher value (customer to pay the difference). If a lower value product is chosen, the balance will be issued as refund.

Note:

  • Reverse pickup service is not available. Customers must courier the parcel to our warehouse. The address will be shared by the support team.
  • Product must be unused, with original tags & packaging intact. Sarees with fall & edging, customized products, and items purchased during sale/discount offers are not eligible for replacement/return.

3. Cancellation Policy

  • Orders cannot be cancelled after placing it.